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FAQ

Frequently Asked Questions

Order, Shipping & Delivery questions

What is FlexiPot made of ?

FlexiPots are made of 70% Natural Rubber and 30% Synthetic Rubber. The product contains latex.

How do I know that Arctic has received my order?

You will receive an automatic confirmation of your order by email. If you did not receive this email, it means that your order may not have been confirmed. Please send an email to divya@arctictrading.com.au and we will track it for you.

How do I know my payment transaction Is secure?

Arctic Trading is committed to a safe, enjoyable and smooth online shopping experience for all customers. For your safety, Arctic Trading has implemented a payment security screening process. Confirmation of customer details on certain orders may be required prior to the order being processed. Please ensure that you provide accurate and up to date contact information should we need to confirm the security of your order.

All payments are processed via Stripe payment gateway.

My credit card details are not being accepted, what’s wrong?

Please check with your bank or financial institution. If problems persist, please send us an email or contact us via the “Submit Query” page.

What are your postage costs?

You can find our delivery charges here.

Can I have my order express posted?

You can find our delivery charges here.

How long will it take to receive my order?

Please track your order on  the website of Australia post

Please refer to the Shipping and Delivery page for details

We aim to ship your order within 1-2 working days from Melbourne. Our estimated delivery times from when an order is placed are:

Metropolitan Melbourne,Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 3-5 working days.

WA, Tasmania and regional areas of all other States, your order will take 7 – 13 working days to arrive.

My parcel has not arrived, what should I do?

If your parcel has not arrived per the relevant timeframe or if your order is missing in transit, please drop us an email with the relevant details.  We can launch a missing parcel investigation with Australia post. Please note this can take up to 10 business days.

Please note that we cannot accept responsibility if your parcel is lost or stolen after delivery has been made.

Do you ship internationally?

Yes, we can do international shipping.

Please complete the “Contact Us” form on the website and we will respond by giving you more details.

Return Policy and Refund Policy for Arctic Trading

In order to be eligible for a refund, you have to return the product within 10 business days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 10 business days have passed, you will not be eligible for a refund.

How do I return an item?

In order to be eligible for a refund, you have to return the product within 10 business days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 10 business days have passed, you will not be eligible for a refund.

Do you offer exchanges?

Please note that while we do not offer exchange. You are, however, welcome to return the item to us for a refund and place another order. Please note – we do not cover return postage costs for change of mind.

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Privacy Policy, Terms & Conditions

Where can I view your privacy policy/ terms and conditions?

Login to Account

Your personal data will be used to support your experience throughout this website, to manage access to your account, and for other purposes described in our privacy policy.

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