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Terms & Conditions

This website is operated by Arctic Trading. Throughout the site, the terms “we”, “us” and “our” refer to Arctic Trading. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

These terms and conditions cover all of our goods we offer. Please note that we have a separate set of Terms and Conditions for our Wholesale/custom designs, retailers, stockists, and Distributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Orders

  1. Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  2. If you are a wholesaler, stockist, dealer, distributor or client interested in custom designs, based on our communications with you, we will provide a cost estimate for you, written and agreed by both parties.
  3. The Buyer must provide with all documentation, information and assistance reasonably required for to complete the Order.
  4. The Buyer agrees to liaise with as it reasonably requests for the purpose of enabling to complete the Order.
  5. You acknowledge and agree that:
  1. the quoted price may change depending on actual goods and services provided including any third-party suppliers, shipping and delivery charges; and
  2. by accepting the prices, you are committing to paying the total amount payable under these terms and conditions in accordance with any variations or additional costs necessary to complete your Order.

Payment

Unless otherwise agreed:

  1. the Buyer must pay for all goods and services prior to delivery;
  2. in all other circumstances, if  issues an invoice to the Buyer, payment must be made by the time specified on such invoice;
  3. if the Order is being shipped  requires the Final Payment Date and any outstanding balance to be paid 15 days prior to any shipping arriving into the nominated destination port for both Australian and international shipping. (Full payment is needed prior to landing due to appropriate paperwork needing to be released for destination countries and customs); and

CARD SURCHARGES

For all orders; credit card surcharges will be listed separately at the time of cheeckout in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard, American Express or Diners Club).

GST

For all orders; GST will be listed separately at the at the time of checkout.

CHANGES

  1. The Buyer must pay additional service fees for changes to the Order requested by the Buyer which are outside the scope set out.
  2. Unless otherwise agreed in writing,  may at its discretion extend or modify any delivery schedule or deadlines for the Order as may be reasonably required by such Changes.

CANCELLATIONS AND REFUNDS

  1.  If a Buyer cancels an Order once it has been accepted by  but prior to the delivery of the goods; the respective cancellation must be in writing;
  2. the Buyer will be liable to pay any carrier fees, if the goods were already dispatched at the time of the cancellation.
  3. may offer an exchange or credit for any goods returned to us so long as they are in retail quality.

DELIVERY

DELIVERY TIMES

Please refer to Shipping details

  1. Whilst all care and effort is given to providing an accurate arrival and delivery date, lead times and delivery dates are approximate and are heavily reliant on external factors such as third party suppliers, shipping and customs.
  2. Lead time only begins after  receives a Deposit and confirmation of an Order from the Buyer and not from the date of any initial enquiry
  3. will not be liable for any delay in delivery due to third party suppliers, delivery services, shipping and customs issues.

DAMAGE IN TRANSIT

will not be liable for loss of or damage to goods in transit after the goods have been deemed to be accepted by you, your representative

If you think you have a claim to make for damage in transit please contact  to discuss your claim. In the event a claim is made, the Buyer authorises  to make an insurance claim on the Buyer’s behalf and the Buyer will provide all reasonable assistance and information necessary to assist with the claim.

The Buyer must make all additional claims for loss or damage against any applicable carrier, delivery service or the storage or warehouse facility.

BUYER PICK UP

In the event that the Buyer fails to collect any goods on a specified date, the Buyer is responsible for any additional storage fees to hold the goods (e.g. storage or warehouse).

DEFECTIVE GOODS AND ACCEPTANCE

RETURN OF GOODS

will only accept returns of goods if:

  1. the goods are defective
  2. agrees in writing to accept return of the goods.

may, in its discretion, issue only a partial refund or no refund in respect of such defective goods.

Please submit an inquiry on our help center

DEFECTIVE GOODS

Where the Buyer considers that any goods provided by Company Name  are defective, the Buyer must, within five (5) business days of receiving the goods, inform  of that fact in writing providing the following information:

  1. a detailed description of the defect/s; and
  2. if applicable, photographs of the defects.

will not refund any delivery fee the Buyer paid in relation to the goods.

NOT DEFECTIVE

If, upon inspection

  1. The goods are not defective; or
  2. The goods are defective due to an act or omission of the Buyer, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care by the Buyer; and
  3. the goods are otherwise in conformity with the Order,

will refuse the Buyer’s return, the Buyer will be taken to have accepted the goods and will be entitled to the price for the goods set out in any Order.

ACCEPTANCE

Acceptance of the goods is deemed for all purposes to have taken place when the first of the following occurs:

  1. When the Buyer intimates to that it has accepted the goods;
  2. Upon the expiry of 7 (seven) business days from the date of delivery, whichever first occurs; or
  3. When the goods have left any  location or arrive into a third party storage facility and have been accepted for delivery. Delivery will be deemed to be accepted where goods have been delivered to a nominated metro destination or a third party storage facility.

BUYER TO PAY FOR RETURN AND CONDITION OF GOODS

  1. The Buyer is responsible for costs associated with the return of any defective goods. If  is required to pick up any goods pick-up location is to be the same location as initial delivery of goods.
  2. Goods are to be in the same condition as when delivered. No soil etc are to be on any goods that are to be picked up or returned. The Buyer is responsible for ensuring goods are in essentially the same condition.

INTELLECTUAL PROPERTY

Unless otherwise agreed, all Developed IP will be solely and exclusively owned by .

WARRANTIES

’ liability for warranty or guarantee will, be limited to in the case of goods, their replacement or the supply of equivalent goods or their repair.

We do not guarantee, represent or warrant that your use of our goods will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the goods will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

LIMITATION OF LIABILITY

In no event shall , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNITY

You agree to indemnify, defend and hold harmless  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

DISPUTE RESOLUTION

  1. The parties must, without delay and in good faith, attempt to resolve any dispute which arises out of or in connection with these terms prior to commencing any proceedings.
  2.  If a party requires resolution of a dispute it must immediately submit full details of the dispute to the chief executive officer of the other party or, if the party is an individual, that individual.
  3. The parties acknowledge that compliance with this clause is a condition precedent to any entitlement to claim relief or remedy, whether by way of proceedings in a court of law or otherwise in respect of such disputes, except:
    1. In the case of applications for urgent interlocutory relief; or
    2. In the case of applications for urgent interlocutory relief; or

a breach by another party of this clause

The Terms & Conditions are governed by the law applying in the state of Victoria, Australia.

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